Session timeouts help protect data when you leave your computer unattended by logging you out of the system so information cannot be viewed without the proper login credentials. Twenty minutes is a common standard for a session to timeout, and that was the default session timeout for Silver Online, which until recently was hard-set.
We know advisors are often interrupted, and twenty minutes can go by with a phone call, an email or two, or just a search to find supporting materials. To improve your planning experience, Silver Online will now allow program administrators to change the session timeout duration. The new default will be fifteen minutes, but now the system will allow this session timeout to be customized to best suit your needs.
The maximum session timeout duration is sixty minutes. If you are working on your personal computer at the office or at home, you should feel comfortable increasing your session timeout duration. However, if you work from shared or public computers help ensure your client data is protected by maintaining a shorter timeout duration.
Log in to Silver Online to adjust password policies: